In the most complicated
you need clarity.
Our independent and expert investigations are conducted with care, to ensure minimal impact in the workplace while gathering the relevant evidence our clients need to make informed decisions. We are conscious of the experience of all employees involved, and operate with transparency, empathy and regard for their time.
Factual Investigations Manager, Peter Donegan, and Senior Consultant, Martin Gannoni, are both highly experienced insurance litigators with expertise in workers’ compensation. Peter and Martin provide ongoing guidance, training and quality assurance reviews.
You will receive consistency, high quality and fast turnaround from our factual investigators, the majority of whom are directly employed by Clarity, rather than operating as contractors. That means we continuously invest in training and upskilling our investigation team.
With 12 female Investigators, we are reliably able to offer either a male or female interviewer in matters where this would be prudent for the nature of the claim.
In addition to Applied Suicide Intervention Skills Training (ASIST), all our factual Investigators have completed external and internal specialised courses on mental injury claims investigations.
Clarity recognises why employers manage their own workers’ compensation risk:
Clarity’s self-insurer clients will benefit from our tailored investigation services such as:
Clarity CEO, Mathew Seeto, had many years claims management experience with self-insurers prior to joining the investigation industry. Talk to us about how we can support your work health, safety and wellbeing team with prompt and professional investigations.
Sheena Preston has managed our surveillance practice for over ten years and has an outstanding reputation for exceeding our clients’ service expectations in surveillance and online investigations.
Initial social media and other desktop searches are conducted on every surveillance matter. An extensive online investigation can be arranged to assist you in deciding whether surveillance is warranted.
Our surveillance investigators are licensed and highly experienced private investigators. Our team have a proven track record with Clarity over many years. Our clients are assured that the surveillance evidence meets all the legal requirements and the specified codes of conduct by Insurers and Self-Insurers.
Investigations are commenced in a timely manner and we offer you flexible and prompt updating via email or telephone, depending on your preference. In urgent matters, you can access footage in our secure video vault via an instant link.
Our Social Media Search Reports are the foundation of our online investigation services. The social media landscape covers a wide variety of sources such as media sharing sites (Instagram, Pinterest, YouTube), forums (Reddit), microblogging platforms (Twitter), social gaming platforms (Xbox Live), including home-made blogs.
We know from our experience that social media profiles are invaluable in surveillance investigations – profile information such as a sports interests, employment history, connections and friends, metadata from posts, or the device used to take a photo can be used to target the surveillance investigation activity.
In addition to specialised social media reports, we offer wider and more extensive desktop investigations which combines utilising a full range of subscription business and other data base searches to develop a full profile of an individual.
We can also conduct searches to locate witnesses and individuals who do not want to be found.
Detailed desktop investigations can be arranged to assist you in deciding whether surveillance is warranted.
Our process serving team has an outstanding client service track record. We serve documents Australia-wide, and can conduct urgent process serving across NSW, Victoria and Queensland.
Our Internal Legal Counsel swear Affidavits of Service and related documents for all Court jurisdictions within Australia, and ensure all templates are up to date with current Court Rules.
Talk to us about how often and in what format you prefer to receive updates.
We conduct factual investigations on workers’ compensation claims for self-insurers and large employers who have preferred providers with their claims agents or insurers. Our investigators have a friendly, professional approach and are committed to conducting objective investigations with care, limiting the impact on your workplace.
We conduct factual investigations on workers’ compensation claims for insurers and claims agents, including large employers who have preferred providers. Our investigators have a friendly, professional approach and are committed to conducting objective investigations with care, limiting the impact on your client’s workplace.
Whether you are giving legal advice on personal injuries common law matters or need litigation support in the form of surveillance, online investigations, or process serving, we have the proven track record and expertise to help.
Workers’ mental wellbeing is paramount to us and providing comprehensive support is part of our DNA. Our staff are trained to ensure that workers feel safe throughout the investigation process and communicate with transparency and empathy.
Your Call is Australia’s leading independent ASIC compliant whistleblowing, training and advisory service. Implementing an external whistleblowing service makes your organisation much more likely to uncover wrongdoing and cultivate a ‘speak-up’ culture.
Rely is an intelligent incident management system that helps your organisation prevent, detect and respond to workplace issues and build a safe, respectful and inclusive culture.
Our mission is to ensure absolute clarity for anyone facing the complex and challenging world of grievances, wrongdoing, complaints and claims. We empower our clients with the best possible outcomes by delivering astute and exemplary advisory services, based on comprehensive and reliable information.