At Clarity, we understand that staying at the forefront of investigative practices requires continuous learning, collaboration, and adaptation. That’s why our Victorian Factual Investigation Team came together in early August for a quarterly training session – to connect, share insights, and enhance our skills so we can better serve our clients.
Insights from EML
During our August training session, we had the privilege of hosting EML’s Group Manager, Alex Kaeding, and Senior Legal Specialist, Shawn Kim. Clarity’s Factual Investigator & Lawyer, Brianna Date, prompted a thoughtful discussion about the early journey of a workers’ compensation claim through the lens of EML’s Fast Track and Eligibility Teams.
Alex and Shawn shared their wealth of knowledge, offering detailed explanations of crucial timeframes, the intricacies of client relationships, and potential stumbling blocks faced by EML’s clients. Beyond theory, they provided practical advice, empowering our Investigators and Case Managers to better support EML in making timely and informed decisions.
In addition to the in-person training, we organised a virtual session for our interstate Investigators, condensing the insights from Alex and Shawn into a impactful online event. The positive feedback we received from this session reaffirmed the significance of the information shared and the value of cross-team collaboration.
Turning Insight into Action
The impact of this session extended far beyond the day’s discussions. Our Factual Investigation Team was quick to take action. In the days following the session, our dedicated team fine-tuned our workflow specifically related to EML cases. We implemented template and training updates that directly addressed EML’s specific needs highlighted during the interview.
Partnership Expands Horizons
Collaboration with clients like EML enriches our approach and expands our horizons. We’re immensely grateful for the opportunity to learn from industry leaders and integrate their wisdom into our practices.
As our Factual Investigation Team reflects on this training session, we are invigorated by the depth of knowledge gained and the strengthened connections. We are better equipped than ever to meet the evolving needs of our clients and navigate the intricate landscape of investigations.
Get in touch for more information about Clarity and our investigative services.