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Introducing Clarity’s New Team Leaders

After an outstanding 2023, we are delighted to announce the appointment of two new Team Leaders in our Factual Investigations area led by Peter Donegan.

When I first started at Clarity I was overwhelmed with a sense of belonging, and being surrounded by people wanting to see me succeed. Clarity helped me see my worth, being a company that not only has values, but truly lives by them.

Moving into the Team Leader position is a dream come true, a position where I am able to not only grow myself but somewhere I can educate and nurture others who have chosen a similar path.

Malinda (Mel) McLachlan

Mel spent a stellar 18 years in the NSW Police Force, retiring as a Detective Sergeant. Her passion for investigation and extensive experience in criminal and covert matters saw her well equipped to enter the insurance investigation industry in 2021. 

Mel joined Clarity in 2022 and quickly stood out for her ability to complete high quality investigations both efficiently and with outstanding employer feedback. We are so pleased she is now sharing this knowledge with the team she leads.

Clarity Workplace Solution truly live their values and treat all their staff and clients accordingly. I have never felt happier or more content at work. I hope this will be my workplace until retirement.

Mary Mansell

Mary has over 30 years of investigative experience, having served as a Detective Sergeant with Victoria Police before entering private investigations 12 years ago. 

Mary is well versed in handling highly sensitive and complex matters, including workers’ compensation, common law, workplace misconduct, bullying and harassment, and income protection claims. Mary’s leadership, depth of experience and understanding of clients’ needs make her a remarkable Clarity Team Leader.

What do these Team Leader appointments mean for our clients?

With Mary and Mel leading Clarity’s Factual Investigators and Case Managers, you can expect:

  • Deep understanding of your requirements and preferences at all levels of Clarity
  • Closer attention to the management and outcomes of every investigation
  • An even higher level of training and upskilling of Clarity’s Investigation Team
  • Our continued commitment to quality, overseen by Peter, Mary, Mel together with Steph Matthews, our Manager of Quality Systems
  • Availability of Mary or Mel to discuss and conduct any highly sensitive and scheme impactful matters in a timely and professional manner.

Please don’t hesitate to contact Mary, Mel or Peter on 1300 091 176 or via if you would like to discuss your factual investigation needs.